Four Seasons Hotel Hangzhou at West Lake welcomes guests with captivating views of traditional Chinese gardens from most units, set in the northwest corner of the enchanting West Lake.

The hotel is conveniently located, approximately a 10-minute walk from the West Lake Impression show theatre. Hangzhou Railway Station is about a 20-minute drive away, and Hangzhou Xiaoshan International Airport can be reached in around 50 minutes.

Each soundproofed room features carpeted floors and is adorned with satin embroidery depicting traditional Chinese flowers and birds. Amenities include an easy chair, a sofa, a writing desk, a side table, and a flat-screen TV. The private bathrooms offer a bathtub, a separate glass shower stall with a rain shower, and a spacious basin vanity with a television.

Guests can enjoy an indoor pool, comprehensive meeting and banquet facilities, and spa and wellness amenities. Complimentary WiFi is available in all rooms and dining areas. The hotel’s concierge team is on hand to assist with excursion organization and ticketing services. A 24-hour reception provides luggage storage and currency exchange. Families will appreciate the playground and babysitting services. A sun terrace offers a comfortable spot for relaxation, and bikes are available for those wishing to explore the city.

Dining options include two on-site restaurants. Jin Sha specializes in Hangzhou, Shanghai, and Cantonese cuisine, while WLB serves continental dishes. The lobby lounge is an ideal setting for afternoon tea and cocktails.

On weekends, in-house guests benefit from complimentary scheduled shuttle transfers to Lingyin Temple, with departures at 8:00 AM, 12:00 PM, and 3:00 PM daily.

Couples often praise the hotel's location, rating it 9.6 for a two-person visit.

Spa facilities at this hotel

Indoor swimming pool Free!

Opening times
Open all year
All ages welcome
Heated pool
Shallow end
Pool/beach towels

Wellness

Fitness/spa locker rooms
Fitness
Full body massage
Foot massage
Spa/wellness packages
Spa lounge/relaxation area
Spa facilities
Body treatments
Hair treatments
Facial treatments
Beauty Services
Hot tub/Jacuzzi
Massage Additional charge
Spa and wellness centre Additional charge
Fitness centre

Guest reviews· 9.3/10 (127)

The Four Seasons Hotel Hangzhou at West Lake consistently receives high praise from guests, who describe it as an "absolute gem" and a top recommendation for those seeking an exclusive and private experience. A central theme in guest feedback is the hotel's successful blend of modern luxury with traditional Chinese aesthetics, creating a grand and elegant atmosphere.

Guests frequently highlight the hotel's exceptional location, noting its proximity to West Lake. The ability to embark on quiet boat trips directly from the hotel's private boarding area is a particularly cherished amenity, contributing to the serene and picturesque views enjoyed by visitors. The hotel's facilities, including the indoor swimming pool and spa/wellness center, also contribute to the luxurious stay.

While the reviews are overwhelmingly positive, focusing on the beautiful environment and excellent service, no significant common concerns or areas for improvement are consistently mentioned in this set of reviews. The feedback emphasizes a great, luxurious stay, often pointing to the unique access and tranquil setting as key differentiators.

What guests rated

Cleanliness: 9.6
Staff: 9.6
Location: 9.7
Comfort: 9.8
Value for money: 8.7
Wi-Fi: 10.0

Most popular facilities

Indoor swimming pool
Free WiFi
Family rooms
Fitness centre
Spa and wellness centre
Non-smoking rooms
Restaurant
Tea/coffee maker in all rooms
Bar
Breakfast