Grand Hyatt Tokyo
Grand Hyatt Tokyo offers a luxurious retreat in the heart of Roppongi Hills, featuring elegant rooms, diverse dining, and a tranquil spa.
Experience exceptional service at Grand Hyatt Tokyo, a renowned luxury hotel positioned within Roppongi Hills. This expansive complex offers an array of shops, restaurants, a cinema, an art museum, and an observatory. Roppongi Station is conveniently located just a 3-minute walk away. All rooms provide complimentary Wi-Fi, and a business centre is available for guest use.
Each stylish, modern room showcases warm wood furnishings and Japanese-inspired design. Private bathrooms are appointed with a rain shower and a deep soaking limestone bathtub, offering a relaxing end to your day. Rooms are further equipped with a flat-screen TV, DVD player, safety deposit box, laptop charger, minibar, and traditional Japanese yukata robes. Complimentary mineral water is also provided.
The concierge desk offers a range of services, and the 24-hour front desk provides currency exchange. Guests can enjoy spa treatments and massages at the Nagomi Spa and Fitness Center, or unwind by the indoor swimming pool, which features natural stone designs.
Grand Hyatt Tokyo boasts 10 restaurants and bars, presenting a wide selection of international cuisine, from French, Italian, and Chinese to steak, Japanese sushi, teppanyaki, and seasonal kaiseki. Guests can choose to dine on one of the open-air terraces or enjoy live music at the jazz lounge, Maduro.
Haneda Airport is a 40-minute bus ride away, while Narita Airport can be reached in 90 minutes via limousine bus (charges apply). Tokyo Station is a 25-minute train journey from the hotel.
Guest reviews· 9.0/10 (325)
The Grand Hyatt Tokyo consistently receives high praise for its excellent service, with many guests noting that the staff goes above and beyond, exceeding typical five-star expectations. Its central location in Roppongi is also frequently highlighted as a significant advantage, providing a convenient base for exploring Tokyo.
While the hotel offers a range of amenities, including an indoor swimming pool, spa, wellness center, coffee house, and in-room dining options with special diet menus, some recurring concerns detract from the overall guest experience. Several reviews mention the beds as being uncomfortably hard, and some rooms are described as feeling tired, damp, or cramped. The gym, while available, also receives criticism for being small and having inadequate air conditioning.
Overall, guests appreciate the Grand Hyatt Tokyo's prime location and exceptional service, but prospective visitors should be aware of potential issues with room comfort and the gym facilities.
What guests rated
- Cleanliness
- 9.4
- Staff
- 9.4
- Location
- 9.1
- Comfort
- 9.5
- Value for money
- 8.1
- Wi-Fi
- 9.5
- Breakfast
- 7.5
Most popular facilities
- Indoor swimming pool
- Non-smoking rooms
- Free WiFi
- Private parking
- Airport shuttle
- Fitness centre
- Spa and wellness centre
- Tea/coffee maker in all rooms
- Bar
- Good breakfast