Hotel Universo
Hotel Universo in Serfaus offers comfortable Alpine-style rooms with balconies, a wellness area, and an entertainment program, all within walking distance of cable cars.
Hotel Universo warmly welcomes you to Serfaus, featuring a relaxing wellness area complete with a sauna, a steam bath, and a sun bed. Each room is designed in an inviting Alpine style and includes a flat-screen cable TV and a private balcony. In the evenings, guests can enjoy a varied entertainment programme.
The Komperdellbahn and Alpkopfbahn cable cars are conveniently located within 650 metres of the hotel, making exploration easy. Throughout your stay, free WiFi is available. All rooms are equipped with a comfortable bathroom that includes a bathtub and a hairdryer. Each morning, a delicious breakfast buffet is served.
Families will appreciate the games room available for children. When the weather is pleasant, a sunbathing terrace provides a lovely spot to relax outdoors.
For ski enthusiasts, ski passes can be purchased directly at Hotel Universo, and a dedicated ski storage room with a ski boot dryer is provided on-site.
Spa facilities at this hotel
Indoor swimming pool Free!
- Seasonal
- All ages welcome
- Infinity pool
- Heated pool
- Pool/beach towels
- Sun loungers or beach chairs
Wellness
- Fitness/spa locker rooms
- Spa lounge/relaxation area
- Steam room
- Spa facilities
- Hammam
- Spa and wellness centre Additional charge
- Sauna
Guest reviews· 8.3/10 (227)
Hotel Universo generally receives high praise from guests, with many reviewers recommending it as a central and "fabulous" place to stay. Its prime location is a recurring positive, described as "zentral gelegen" and "in the middle of Serfaus," indicating its convenience for guests to explore the area.
The hotel's amenities, particularly the indoor swimming pool and spa and wellness center, are highlighted and appreciated by visitors. The presence of a coffee house on-site also adds to the positive experience for many. Customer service, specifically the staff, gets a mixed review; while one guest explicitly commends the "Vriendelijk personeel," another reviewer noted a "rudeness of the staff," although they still recommended the hotel despite this issue. This suggests an inconsistency in guest interactions and could be an area for improvement. Overall, the hotel appears to offer a pleasant experience, especially for those interested in winter sports and relaxation.
What guests rated
- Cleanliness
- 8.6
- Staff
- 8.7
- Location
- 9.6
- Comfort
- 8.7
- Value for money
- 8.2
- Wi-Fi
- 10.0
- Breakfast
- 8.5
Most popular facilities
- Indoor swimming pool
- Spa and wellness centre
- Family rooms
- Private parking
- Free WiFi
- Non-smoking rooms
- Skiing
- Room service
- Bar
- Very good breakfast