Kempinski Hotel Hangzhou offers comfortable and well-appointed accommodations. Each room provides air conditioning, a bath, a tea and coffee maker, and slippers for your comfort. Guests can also enjoy a separate seating area, and interconnected rooms are available for convenience.

The hotel boasts a range of exceptional facilities to enhance your stay. Guests can unwind with spa facilities, relax in the sauna, or maintain their fitness routine at the fitness center. An indoor swimming pool, sun terrace, and garden offer additional spaces for leisure. Complimentary WiFi is available throughout the property. For added convenience, the hotel provides private check-in and check-out services, beauty services, and a 24-hour front desk.

A diverse dining experience awaits at the family-friendly restaurant, featuring Chinese, German, local, international, European, and Cantonese cuisines. Guests can choose between a buffet or à la carte breakfast, and the restaurant serves brunch, lunch, dinner, and high tea.

Enjoy a prime location, situated 8 km from Hangzhou East Railway Station and 33 km from Hangzhou Xiaoshan International Airport. The hotel offers easy access to local attractions such as Lingyin Temple and Xixi Wetland. Visitors often appreciate the nearby shops and the convenient setting. Couples find the location particularly appealing, having rated it 8.9 for a two-person visit.

Spa facilities at this hotel

Indoor swimming pool Free!

Open all year
All ages welcome
Heated pool
Sun umbrellas

Wellness

Fitness/spa locker rooms
Personal trainer
Fitness classes
Fitness
Massage chair
Full body massage
Hand massage
Head massage
Couples massage
Foot massage
Neck massage
Back massage
Spa/wellness packages
Spa lounge/relaxation area
Steam room
Spa facilities
Body wrap
Body scrub
Body treatments
Facial treatments
Beauty Services
Sun umbrellas
Hot tub/Jacuzzi
Massage Additional charge
Spa and wellness centre Additional charge
Fitness centre
Sauna

Guest reviews· 9.2/10 (103)

The Kempinski Hotel Hangzhou consistently receives high praise from guests, many of whom describe it as the "best hotel" in the city and even the highlight of their trips to China. A recurring theme in feedback is the excellent service provided by the staff, which significantly contributes to a memorable and enjoyable stay for many. Guests also frequently commend the hotel's spacious and comfortable rooms, along with its tasteful decor and prime location.

Families, in particular, find the hotel to be a great choice, appreciating the quality of the accommodations and amenities. The availability of interconnected rooms is an added convenience for those traveling with family or larger groups. Furthermore, the hotel offers a range of facilities that enhance the guest experience, including an indoor swimming pool, a dedicated spa and wellness center, and an on-site coffee house. For those preferring a more private dining experience, breakfast in the room is also an option.

Overall, the sentiment towards the Kempinski Hotel Hangzhou is overwhelmingly positive, with guests consistently reporting pleasant stays and a desire to return. The combination of exceptional service, comfortable rooms, appealing decor, and convenient amenities solidifies its reputation as a top choice for travelers in Hangzhou.

What guests rated

Cleanliness: 9.6
Staff: 9.5
Location: 9.0
Comfort: 9.7
Value for money: 9.3
Wi-Fi: 5.7
Breakfast: 8.8

Most popular facilities

Indoor swimming pool
Free WiFi
Free parking
Fitness centre
Spa and wellness centre
Non-smoking rooms
5 restaurants
Terrace
Tea/coffee maker in all rooms
Fabulous breakfast