Portom International Hokkaido invites you to experience a luxurious 5-star stay in Chitose, with the convenience of being directly connected to New Chitose Airport. The hotel provides a variety of amenities to enhance your visit, including a fitness center, a bar, and a restaurant. Guests can also enjoy the hotel's hot spring bath and sauna for a relaxing and refined experience. The 24-hour front desk and concierge service are available to assist you, and complimentary Wi-Fi is provided throughout the property.

Situated just 100 meters from New Chitose Airport Onsen, the hotel offers easy access to nearby attractions such as Salmon Hometown Chitose Aquarium (15 km), Northern Horse Park (15 km), and Lake Shikotsu (42 km). New Chitose Airport is located only a few steps away from the property, making arrivals and departures seamless.

Portom International Hokkaido was recognized for its hospitality at the World Airport Awards 2026, presented by the UK-based Skytrax, ranking 9th in the "World's Best Airport Hotels 2026" and 4th in "Best Airport Hotels in Asia 2026."

As a gateway to Hokkaido, this hotel aims to offer a unique stay that draws inspiration from local culture, art, and Japanese aesthetics. Guests can find carefully curated artworks and elegant spaces throughout the property, while also experiencing the rich food culture, traditions, and spirit of Hokkaido.

Couples have particularly appreciated the hotel's location, rating it 9.6 for a two-person trip.

Spa facilities at this hotel

Wellness

Public Bath
Hot spring bath
Massage Additional charge
Spa and wellness centre Additional charge
Fitness centre
Sauna

Guest reviews· 9.5/10 (836)

Portom International Hokkaido receives overwhelmingly positive feedback, frequently lauded as a premier airport hotel that defies typical airport accommodations. Guests consistently praise its modern design and excellent facilities, often highlighting the spacious and exceptionally comfortable rooms. The hotel's unique blend of airport convenience with a non-airport feel is a recurring theme, making it a highly desirable choice for travelers.

A significant highlight mentioned by guests is the outstanding service provided by the front desk staff, who are repeatedly described as "wonderful" and a key factor in ensuring a pleasant stay. The presence of a spa and wellness center, alongside a convenient on-site coffee house, further enhances guest satisfaction, offering additional amenities not always found in airport hotels. Its proximity and ease of access to Shin-Sapporo Station and Sapporo Concert Hall also add to its appeal.

Overall, the sentiment is one of strong recommendation, with many guests expressing a desire to return. The hotel successfully delivers a premium experience with convenience and exceptional service at its core, creating a comfortable and memorable stay for its visitors.

What guests rated

Cleanliness: 9.8
Staff: 9.7
Location: 9.6
Comfort: 9.8
Value for money: 8.7
Wi-Fi: 9.1
Breakfast: 8.0

Most popular facilities

Non-smoking rooms
Free WiFi
Spa and wellness centre
Fitness centre
2 restaurants
Bar
Very good breakfast