Shangri-la Surabaya
Experience the perfect blend of comfort and convenience at Shangri-la Surabaya, featuring a free-form outdoor pool, spa, and shuttle service to nearby malls.
Strategically located near Ciputra World, Pakuwon Mall, and Surabaya Town Square, the 5-star Shangri-la Surabaya offers a relaxing experience with its free-form outdoor pool, a spa center complete with a sauna, and lush tropical landscapes. Guests can enjoy seamless connectivity with free WiFi and wired internet available throughout the property. For added convenience, a complimentary shuttle service to nearby shopping malls is provided on a scheduled basis.
The air-conditioned rooms at Shangri-la Surabaya beautifully blend Asian and Javanese design elements, featuring a flat-screen TV, DVD player, and a personal safe. Each en suite bathroom is equipped with a bathtub, bathrobes, and slippers for your comfort.
Beyond the comfortable accommodations, the hotel boasts spacious parking and 6 meeting rooms. Guests can enjoy a game on one of the 3 on-site tennis courts or unwind by the pool under swaying palm trees. The hotel staff can also assist with arranging golf outings at nearby championship courses.
With direct access to the airport highway, Shangri-la Surabaya is a 20-minute drive from Juanda International Airport. Airport transfers and car rentals are available for an additional charge.
Spa facilities at this hotel
Pool 1 - outdoor Free!
- Open all year
- Adults only
- Pool/beach towels
- Pool bar
- Sun loungers or beach chairs
- Sun umbrellas
Pool 2 - outdoor (kids) Free!
- Open all year
- Suitable for kids
- Shallow end
- Water slide
- Pool/beach towels
- Sun loungers or beach chairs
- Sun umbrellas
Wellness
- Kids' pool
- Fitness/spa locker rooms
- Fitness
- Spa/wellness packages
- Foot bath
- Spa lounge/relaxation area
- Spa facilities
- Sun umbrellas
- Sun loungers or beach chairs
- Water slide
- Hot tub/Jacuzzi
- Massage Additional charge
- Spa and wellness centre
- Fitness centre
- Sauna
Guest reviews· 9.0/10 (353)
The Shangri-La Surabaya consistently receives high praise as a top-tier hotel in the city, with guests frequently highlighting its exceptional customer service and luxurious, resort-like atmosphere. Many reviewers describe their stays as "amazing" and "comfortable," emphasizing the five-star experience the hotel provides. Its central location is also a key advantage, making it a convenient choice for both leisure and business travelers, as many find it a "great business hotel."
Specific amenities that draw repeated positive comments include the helpful front desk staff, who contribute significantly to the positive guest experience. Families particularly appreciate the outdoor pool designed for children. While detailed feedback on the spa and wellness center isn't extensively elaborated, its presence suggests a comprehensive offering for relaxation. The option for "breakfast in the room" is also noted, pointing to a focus on guest comfort and convenience.
What guests rated
- Cleanliness
- 9.4
- Staff
- 9.5
- Location
- 9.0
- Comfort
- 9.5
- Value for money
- 8.9
- Wi-Fi
- 9.0
- Breakfast
- 9.0
Most popular facilities
- 2 swimming pools
- Free WiFi
- Airport shuttle
- Free parking
- Non-smoking rooms
- Fitness centre
- Spa and wellness centre
- Tea/coffee maker in all rooms
- Bar
- Superb breakfast