Experience world-class service at Sheraton Surabaya Hotel & Towers, centrally located and directly connected to Tunjungan Plaza Shopping Mall. This hotel features elegant and spacious air-conditioned rooms, an outdoor pool, and four distinct dining experiences.

Guest rooms are tastefully decorated with soothing warm colors and lighting, each offering a living area, a flat-screen satellite TV, and a minibar. The private bathroom includes a bathtub, shower, and complimentary toiletries.

Savor traditional Cantonese dishes at Lung Yuan Chinese Restaurant, or enjoy an international buffet at Kafe Bromo. For relaxation, guests can indulge in a treatment at the Massage Room or in the comfort of their own room. The hotel also provides a tennis court and a gym. An airport shuttle and car hire services are available through the tour desk for an additional charge.

Sheraton Surabaya Hotel & Towers is located 5 km from Surabaya Zoo, and Juanda International Airport is a 45-minute drive away. The location is particularly appreciated by couples.

Spa facilities at this hotel

Pool 1 - outdoor Free!

Pool/beach towels
Sun loungers or beach chairs

Pool 2 - outdoor Free!

Open all year
All ages welcome

Wellness

Kids' pool
Fitness/spa locker rooms
Fitness
Spa/wellness packages
Foot bath
Spa lounge/relaxation area
Spa facilities
Sun loungers or beach chairs
Massage Additional charge
Spa and wellness centre Additional charge
Fitness centre Additional charge

Guest reviews· 8.6/10 (247)

The Sheraton Surabaya Hotel & Towers consistently earns high praise from guests, primarily for its exceptional staff and prime location. Reviewers frequently highlight the "wonderful staff" and "excellent service" as key elements contributing to an "amazing getaway," suggesting a strong focus on guest satisfaction and a welcoming atmosphere. The hotel's position is also a significant draw, often described as "perfect," providing convenient access to Surabaya's attractions.

Beyond its service and location, guests appreciate the practical amenities offered. The availability of "free on-site parking" is a recurring positive, indicating convenience for those traveling by car. The in-house "spa and wellness centre" provides additional value for guests seeking relaxation, while the "coffee house on site" caters to daily refreshment needs. The option for "breakfast in the room" and "special diet menus (on request)" further underscore the hotel's commitment to personalized guest experiences.

Overall, the Sheraton Surabaya Hotel & Towers appears to deliver a highly satisfying experience, characterized by a dedicated team, strategic location, and thoughtful facilities that cater to both comfort and convenience.

What guests rated

Cleanliness: 8.9
Staff: 9.4
Location: 9.7
Comfort: 9.1
Value for money: 8.3
Wi-Fi: 9.0
Breakfast: 8.0

Most popular facilities

2 swimming pools
Free WiFi
Airport shuttle
Family rooms
Free parking
Non-smoking rooms
Fitness centre
Tea/coffee maker in all rooms
Bar
Very good breakfast