THE HIRAMATSU HOTELS & RESORTS SENGOKUHARA HAKONE offers a 5-star ryokan experience in Hakone. Guests can enjoy a hot spring bath, spa facilities, and a fitness centre, or relax in the garden and on the terrace. The property also features an open-air bath.

The ryokan provides amenities such as free WiFi, a restaurant serving Italian cuisine, and a 24-hour front desk. Each room is air-conditioned and includes a balcony, bathrobes, and a work desk. Free on-site private parking is also available.

Located 16 km from Hakone-Yumoto Station and 2.3 km from Togendai Station, the ryokan is close to local attractions, including the Hakone Botanical Garden of Wetlands (2.5 km). Lake Kawaguchi is 48 km away. The nearby hot spring area contributes to the relaxing atmosphere.

Spa facilities at this hotel

Wellness

Spa facilities
Open-air bath
Hot spring bath
Massage Additional charge
Spa and wellness centre Additional charge
Fitness centre

Guest reviews· 9.4/10 (52)

The Hiramatsu Hotels & Resorts Sengokuhara Hakone consistently receives exceptionally high praise from guests, many of whom describe it as the best hotel they have ever experienced. A recurring theme is the hotel's tranquil excellence, making it an ideal destination for those seeking a peaceful retreat, whether as a couple or for solo introspection. The overall experience is frequently highlighted, encompassing the serene location, outstanding facilities, and particularly the exquisite food.

Guests universally commend the resort's premium quality, with exceptional service standing out as a key differentiator. The attentive and dedicated team is often thanked for making stays enjoyable and memorable, reinforcing the positive sentiment regarding customer care. Many reviewers express a strong desire to revisit, underscoring their satisfaction with the high standards maintained across all aspects of their stay, from the spa and wellness centre to the well-appointed accommodations.

While the reviews are overwhelmingly positive, specific feedback on potential areas for improvement such as alarm service or accessibility details (e.g., upper floor access via stairs only versus elevator, or wheelchair accessibility for the entire unit) are mentioned as practical points of information rather than complaints about the overall experience. The consistent focus remains on the hotel's ability to deliver a luxurious, relaxing, and memorable stay.

What guests rated

Cleanliness: 9.8
Staff: 9.7
Location: 8.9
Comfort: 9.9
Value for money: 8.5
Wi-Fi: 10.0

Most popular facilities

Non-smoking rooms
Free parking
Hot spring bath
Free WiFi
Spa and wellness centre
Facilities for disabled guests
Restaurant
24-hour front desk
Room service
Breakfast